Why our cancellation policy?
At Launceston Place our primary concern is to provide the highest standard of food and service whilst giving our guests the best possible value for money. In order to do this, we’ve had to introduce a cancellation policy that, as restaurateurs and hosts, we like as little as you do.
Using only fresh and seasonal produce delivered every day we need to be able to forecast what we are going to use. Last minute cancellations and no shows result in food wastage which, apart from being ethically wrong, has a knock on effect in us giving you the value for money that we strive for.
At the same time, we want you to experience an attentive and seamless service, with the restaurant being staffed according to how busy we are. A big drop in covers and consequently business, effects the equilibrium and could effect the diners experience.
Ultimately, our guest experience is absolutely key and we do everything we can to accommodate each booking, however, when there are no shows, these table could have gone to other diners that we might have had to turn away and disappoint.
We are genuinely looking forward to having you dine with us and to giving you an unforgettable experience.